At Campfire Essentials Shop, we stand behind our bushcraft gear and outdoor equipment like a seasoned woodsman stands behind their trusted tools. If your purchase doesn’t meet your wilderness-ready standards, we’ll make it right.
Our Return Policy
You may return most items within 15 days of receiving your order for a full refund or exchange. Items must be:
- In original, unused condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
Wilderness Wisdom: For safety and hygiene reasons, certain items cannot be returned. These include:
- Custom Knives (made to your specifications)
- Bushcraft Knives that show signs of use
- First Aid kits with broken seals
- Food items
- Fire Starter Kits that have been opened
How to Return an Item
Follow these steps like you’d follow a trail map:
- Contact Us: Email [email protected] with your order number and reason for return within 15 days of delivery
- Wait for Approval: Our bushcraft-savvy team will review your request within 2 business days
- Package Securely: Once approved, repackage the item with all original materials
- Ship Back: Send the package to:
Campfire Essentials Shop
Returns Department
3334 Clarksburg Park Road
SUMMIT STATION, US 17979 - Track Your Return: Keep your return tracking number for reference
Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to our error. We recommend using a trackable shipping service – your gear is as important to us as it is to you.
Refund Process
Once we receive and inspect your return:
- Timing: Refunds are processed within 3-5 business days
- Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Notification: You’ll receive an email confirmation when your refund is processed
Please note it may take additional time for your bank or credit card company to post the refund to your account.
Exchanges
Need a different size or model? Follow the return process above and include a note specifying:
- The item you’d like instead
- Any size/color preferences
- Whether you’ll need to pay a price difference or receive a refund
Damaged or Defective Items
If your gear arrives damaged or defective (which we work hard to prevent), contact us immediately at [email protected]. We’ll arrange for a replacement or refund and cover return shipping costs.
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Campfire Essentials Team,
I would like to return/exchange the following item from my order #[Your Order Number]:
Item Name: [Product Name]
Reason for Return: [Please specify: wrong size, defective, changed mind, etc.]
I understand I am responsible for return shipping costs unless the item is defective or the return is due to an error on your part.
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]
Questions?
Our wilderness-ready support team is here to help. Contact us at [email protected] with any questions about returns or exchanges.
Remember: In the wilderness and in commerce, we believe in doing things right. Your satisfaction is our priority.