Shipping Policy

At Campfire Essentials Shop, we understand that your outdoor adventures demand reliable gear and seamless service. Whether you’re stocking up for a wilderness expedition or upgrading your everyday carry, we’ve got your back with straightforward shipping and returns policies.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We stand behind our bushcraft gear like a seasoned woodsman stands behind their trusted tools. If your purchase doesn’t meet your wilderness-ready standards, we’ll make it right.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To qualify for return:

• Items must be in original, unused condition
• Original packaging with all tags attached
• Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Custom Knives (made to your specifications)
• Bushcraft Knives that show signs of use
• First Aid kits with broken seals
• Food items
• Fire Starter Kits that have been opened

How to Return an Item

Follow these steps like you’d follow a trail map:

1. Contact Us: Email [email protected] with your order number and reason for return within 15 days of delivery
2. Wait for Approval: Our bushcraft-savvy team will review your request within 2 business days
3. Package Securely: Once approved, repackage the item with all original materials
4. Ship Back: Send the package to:
   Campfire Essentials Shop
   Returns Department
   3334 Clarksburg Park Road
   SUMMIT STATION, US 17979
5. Track Your Return: Keep your return tracking number for reference

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to our error. We recommend using a trackable shipping service – your gear is as important to us as it is to you.

Refund Process

Once we receive and inspect your return:

• Timing: Refunds are processed within 3-5 business days
• Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Notification: You’ll receive an email confirmation when your refund is processed

Please note: It may take additional time for your bank or credit card company to post the refund to your account.

Exchanges

Need a different size or model? Follow the return process above and include a note specifying:

• The item you’d like instead
• Any size/color preferences
• Whether you’ll need to pay a price difference or receive a refund

Damaged or Defective Items

If your gear arrives damaged or defective (which we work hard to prevent), contact us immediately at [email protected]. We’ll arrange for a replacement or refund and cover return shipping costs.

Questions?

Our wilderness-ready support team is here to help. Contact us at [email protected] with any questions about returns or exchanges.

Remember: In the wilderness and in commerce, we believe in doing things right. Your satisfaction is our priority.